How do I submit my Tonopen for tune up or repair?
Here is an overview of the process: print out request form, fill out form, pack and protect pen for shipping, and ship with a trackable service using the address found on this website:
Automated Ophthalmics Inc.
Attn: Tune up and Repairs
6671 Santa Barbara Rd Ste. F
Elkridge, MD 21
What can I expect after you receive my pen?
We will send an email to confirm receipt of your pen, we will perform a tune up, if we feel that it needs a full repair, we will contact you and repair the pen. We will send pen back to you using UPS Ground. You will receive tracking directly from UPS.
How long will you have my Tonopen?
We will have your pen 5 business days for tune up and up to 10 business days for a repair. Please factor in shipping time too.
How should I pack my Tonopen for shipping?
Please protect your Tonopen for shipping. We recommend sending your pen in its original case.
What service should I ship with?
Use a trackable service. UPS or Fedex is suggested.
What is the difference between a tune up and a repair?
A tune-up is preventative maintenance for your Tonopen. We clean the transducer, install new batteries, and calibrate the pen.
A repair is performed if we complete a tune-up with unsatisfactory results.